Hola, I'm
Manuel Cano.

Technology Transfer and Commercialization Intern · Pittsburgh, PA

• Evaluating whether CMU technologies can work as businesses, looking at the market, the competition, and how each one would get to customers.

MBA Summer Associate, Strategy (Core Surgical Innovation) · Lafayette, CO

• Led a strategic assessment of the emerging hernia prevention market in Western Europe, combining market, competitive, clinical, and sales analysis with input from inside Medtronic.
• Built the opportunity case and a customer interview guide to test what drives adoption, then presented the assessment and recommendations to Core Surgical Innovation leadership.

Strategic Partnerships Intern, early-stage healthtech startup · Remote

• Sourced and built partnerships with health systems and startups, and ran outreach tests across segments to see which ones converted.

Senior Customer Success Manager · Austin, TX

• Managed a $450M+ portfolio of selling partners and supported 20%+ annual growth. Sellers' executive teams agreed to my recommendations on logistics, inventory, and catalog, and stockouts dropped 20%+ for the sellers involved.
• Trained 800+ colleagues on GenAI and coached 30+ people building their own tools. Two of those tools were adopted across the organization and cut planning and document work by 15–30%.
• Traced false-expiration disposals back through the fulfillment workflow after one seller lost $400K+, interviewing 30+ fulfillment contacts along the way. Leadership approved the labeling and prioritization workflow I proposed, and defects fell 12%.
• Built training on seven new business metrics for 700+ employees in a two-week sprint. Confidence in the metrics rose 60%.
• Worked with Learning & Development on a standard training program for customer success managers, run through pairs of office captains. More than 150 sessions reached 450+ CSMs, and job-satisfaction scores went up 40%.
• Ran the new-hire and development program for 10 CSMs. Job-readiness scores rose 30%.

VP, Client Solutions for Latin America · Austin, TX

• Led three Latin America business units (Corporate Strategy, Consulting, and Financial Services) and 22 people across five roles. Revenue grew more than 60%.
• Supported due diligence for private equity funds, the PE practices at consulting firms, and corporate strategy teams working on M&A in energy, fintech, mining, and technology.
• Ran a two-quarter turnaround of our largest account before its renewal. I added recruiting capacity and sent the client updates at the start and end of every day. Revenue on the account grew 38% year over year and nearly 100 new users activated.
• Built the case for about five new hires over six months. Revenue rose roughly $200K year over year and expected attrition fell about 30%.
• Found 11 oncologists in South America for a prospect worth $75K to $80K after committing to 10, working through seven experts in our network and their referrals.
• Took over three corporate accounts that had no coverage and no playbook. I onboarded 20 new clients, ran 60+ projects, and grew month-over-month revenue 110%.
• Interviewed promoters and detractors on a top-three account and worked with product and engineering on a portal redesign. Portal use rose 90% and satisfaction rose 20%.
• Started the company's first official Latinx/Hispanic ERG and worked with the Chief Diversity Officer on frameworks for every ERG.